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FAQ

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FAQ

 

How long does it take to have my topper completed? Generally it takes 6-8 weeks except during peak wedding season which is March 1- November 1. Toppers can take LONGER than 8 weeks. We keep your wedding date in mind when completing our topper. If we go beyond the 8 weeks we  do guarantee you will get your topper in time for your wedding. We will rush the shipping at our own expense to make sure you will get your topper in time. 

 

There is a rush service available please contact us if you are interested.

 

What do I have to do get get the exact topper I want? E-mail us with  the following information:

 

To Complete Your Order you must e-mail us the following information!

 

Bride Info:

 
  • Type of dress(strapless, halter etc.)
  • Hair/Eye Color/Ethnicity (skin tone)
  • wedding date
 

Groom Info:

 
  • Branch of service
  • rank
  • uniform to be worn (ex: Navy, enlisted 0-3 service dress blues or dinner dress blues etc.)
  • Hair/Eye Color/Ethnicity (skin tone)
  • medals or ribbons/insignia and order in which to be worn on wedding day
  • e-pictures of dress/ uniform and/or medals make it much easier to work but not a necessity
 

A picture of your completed topper will be e-mailed to you prior to shipment for approval please see our policies for further details.

 


Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.


 

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