Returns: All toppers start from a basic topper figurine and then are hand re-carved and customized to your specifications. Since your military wedding cake topper is custom item we do not accept returns or give refunds on shipped items. We will work with you on the topper prior to shipping until you are satisfied. If you are not satisfied with your topper after it is complete and we have made every effort to make adjustments to the topper before it is shipped you will be refunded 50% of the total purchase price less the shipping cost. This is to cover labor and restocking fees. We do not accept returns or give refunds once a topper is shipped. We make every effort to send you an e-mail picture of the completed topper, however if we are too close to your deadline we will just send it out without sending pictures. Shipping is non-refundable.
If a topper arrives broken you MUST contact UPS and Military Cake Toppers to start the return process. If you do not contact both your return will not be processed.
It takes between 6 and 8 weeks, or more during wedding season March1 -November1 to complete your topper.
Rush orders, you will receive your topper in about ten days.
We have created this privacy statement in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with this web site. We hold the privacy of your personal information in the highest regard. The following discloses our information gathering and dissemination practices for this website.
We recognizes the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices and our customers' needs.
What Information Do We Collect?
When you visit this web site you may provide us with personal information you knowingly choose to disclose that is collected on an individual basis.
When you purchase any of our products you will provide us information about yourself.
Credit Card Information
If you choose to avail of our services, you may need to give personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information:
-Credit card number -Name on credit card -Credit card billing address
-Business and home phone number
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
Sharing and Selling Information
We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.
What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Service or to protect the safety of our users and the Public.
What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web sites linked to or from our Web site or the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.
Our Commitment To Data Security:
Please note that your information will be stored and processed on our computers in the United States. The laws on holding personal data in the United States may be less stringent than the laws of your Country of residence or citizenship. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Acquisition or Changes in Ownership
In the event that the web site (or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and may be part of those assets that are transferred.